Changes between Version 17 and Version 18 of CIAO

Timestamp:

01/09/06 20:33:07 (21 years ago)

Author:

fernando

Comment:

--

CIAO

@@ -162 +162 @@
 that the online help facility of the CIAO tools will work when using version 5.x of FTOOLS.
 }}}
+
+
+{{{
+This message contains a complete history of your 
+CXC Helpdesk ticket. New tickets: this is an 
+acknowledgment of your submission; your ticket will be 
+assigned ASAP. 
+
+NOTE: A "reply" to this email will not work. 
+Please contact gokas directly at gokas@head.cfa.harvard.edu. 
+
+-----------------------------------------------------
+TICKET INFORMATION
+-----------------------------------------------------
+Name: Fernando Camilo
+E-Mail: fernando@astro.columbia.edu
+Ticket #: 8061
+Priority: Enhancement
+Date Open: 12/28/2005
+Status: Closed
+Category: CIAO:general
+-----------------------------------------------------
+
+The Problem/Request Description is: 
+
+Dear friends,
+
+(please neglect previous e-mail, I was asking you a question about IRAF there!)
+
+Could you please let me know whether there are any known issues for CIAO running under Linux Debian 3.1 (sarge)?  We are building a new Linux-based computing network here at the Columbia Astrophysics Lab and want to make sure that the key packages will work under our proposed operating system.
+
+Thanks very much,
+Fernando 
+[ 12/28/2005 11:47:50 AM - fmcamilo - Submit Ticket ]
+[ 12/28/2005 12:06:42 PM - gokas - Go Assign ]
+[ 12/28/2005 12:19:54 PM - gokas - Go Respond ]
+[ 01/09/2006 04:00:44 PM - gokas - Go Respond ]
+
+Resolution:
+
+[ 12/28/2005 12:06:42 PM - gokas - Go Assign ]
+Hi Fernando,
+
+ The Linux version you are asking about is not a platform that we currently officially support. 
+
+>From this page http://cxc.harvard.edu/ciao/download/platforms.html:
+
+ "While we currently offically support only these versions of Red Hat Linux, in general the linux8 build has worked without issue with most modern Linux platforms. If the user encounters problems then they should try the linux6 build." 
+
+ I know we have had helpdesk questions from users running CIAO under Debian. I will check our helpdesk archive to see if users ran into any platform-specific problems. I can not think of any offhand.
+
+I hope this information is useful. I will get back to you on whether or not there are specific problems our users have encountered.
+
+Tara
+[ 12/28/2005 12:19:54 PM - gokas - Go Respond ]
+
+Hello again,
+ 
+  Based on past tickets, you shouldn't experience any problems, as long as you use the linux 8 binaries to install CIAO.  I can't make any guarantee of course, as this isn't an officially supported platform. If you do run into difficulties, please don't hesitate to submit a HelpDesk ticket.
+
+  Please let me know if you have any new questions on this topic. Otherwise, I would like to close this case.
+
+Tara
+
+
+[ 01/09/2006 04:00:44 PM - gokas - Go Respond ] 
+-----------------------------------------------------
+}}}